Building Search Queries

Search criteria are entered using query options:

Three fields are used to define a query. The first field is used to select the basis of the query - i.e. to choose which part of the message (or details about the message/store) should be used for matching:

Building Queries

Searches can be based upon a wide range of criteria, including different parts of a message, conversations between given parties, a particular store name, etc. For a full summary, please refer to the search criteria summary below.

If more than one archive store has been defined, all stores (to which you have access permissions) will be searched unless you specify criteria for a particular store name.

The second field is used to select a condition for the query. Available conditions will vary according to which selection was made for the basis of the query. For example, if you are searching for particular words in any part of the message, available conditions allow you to choose whether an occurrence of any of the specified words should be matched, or if all words must be present to produce a match.

Query Conditions

The third field is used to specify the required value to be matched. This field is not case sensitive.

Search criteria summary

A summary of conditions for each search element is listed below:

Option	Conditions Summary
Any part of the message	Search for messages where specified words or phrases are matched anywhere in the message.
The subject	Search for messages where specified words or phrases are matched in the message subject line.
The sender	Search for messages where the sender: Email address or name contains Is a member of this group Is not a member of this group Email address is Email address is not Email address starts with
Any of the recipients	Search for messages where any of the recipients: Is a member of a specified group Is not a member of a specified group Has a specified email address Has an email address that starts with specified characters Has a name or email address which contains specified characters
None of the recipients	Search for messages where none of the recipients: Contains a word or phrase Has a specified email address Has an email address that starts with specified characters Has a name or email address which contains specified characters
An attachment	Search for messages where an attachment name contains a specified word or phrase.
The number of attachments	Search for messages where the number of attachments: Is equal to a specified number Is greater than a specified number Is between two specified numbers
None of the attachments	Search for messages where none of the attachment names contain a specified word or phrase.
Conversation is between	Search for messages where the conversation is between: Specify two parties between which emails are sent. Typing in these fields will prompt suggestions from the Active Directory. If required, an email address can be specified
The size	Search for messages where the size of the email (in KB): Is between two specified numbers
The store name	Search for messages in a particular store where the store name: Is the selected store Is not the selected store If a particular store is not specified within search criteria, all defined stores will be searched. Note that this criteria option only appears if you have access to more than one store.
The conversation topic	Search for messages where the conversation topic: Contains this word or phrase is Is blank

Adding to a query

Search queries can be as simple or as complex as required. Use the Plus icon icon to add further rows for additional criteria:

Build Query

When multiple criteria lines are used, messages must match ALL lines in order to be returned as a search result. If required, a line can be removed by clicking the associated Remove Symbol symbol.

To match ANY line, use the add to results option, shown below.

Supplementary options

Having performed a search and displayed results, options beneath criteria lines can be used to continue:

Supplementary Options

From here:

Select new search and click the search button to clear any existing results and perform a new search based upon specified criteria
Select search within results and click the search button to perform a search only within the existing results, based upon new criteria
Select add to results and click the search button to perform a search based upon new criteria and add any results to those already listed
Click the reset button to clear all specified search criteria

The refine search pane can also be used to quickly filter the search results list. When a refine option is used, the search query fields automatically update to reflect the change.