Auto Responder settings
The settings tab contains general settings for Auto Responder:
Available options are summarized in the following sections:
Available settings
Fields on this tab are summarized below:
|
Option |
Summary |
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Enable Auto Responder policies |
Enable or disable all Auto Responder policies. If this option is not set to enabled, Auto Responder policies will not be applied to your organization's email messages. |
|
Handled message classes |
This section determines the type (class) of messages that will be handled by Auto Responder. By default, the class for email messages (IPM.Note) is defined and under typical circumstances, this is sufficient. However, some organizations may wish to send automated replies to other types of Outlook items - for example, to meeting requests or calendar appointments. If you wish to apply Auto Responder to other items, use the add option to add the relevant class. |
|
Show unhandled messages in status view |
Select this option to report unhandled messages in the Windows Event Log. |
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Changes are retained if you move to other tabs within the content pane. When you are satisfied that all tabs have been updated correctly, click the save button to save changes across all tabs. Alternatively, use the cancel button to abandon all changes. |
Advanced settings
Click the advanced button on the settings tab to access additional settings for fault tolerance, diagnostics and AD cache as summarized below.
Fault tolerance
For some organizations, auto responses can be critical - to the extent that the Microsoft Exchange server must be stopped in the event of a problem with Auto Responder. For others, it is sufficient to quarantine messages but still send messages (where applicable). The fault tolerance tab allows administrators to specify how messages should be handled in the event of a fault during message processing. These options are summarized below:
|
Option |
Summary |
|
When a fault is encountered during the processing of a message |
|
|
Deliver the message anyway |
In the event of a fault, deliver the message at whichever point it got to through Auto Responder processing and do not take a quarantine copy. In this situation, the only indication that something went wrong would be an error in the Windows Event Log. |
|
Quarantine the message (do not deliver) |
In the event of a fault, quarantine the message and do not attempt delivery. |
|
Quarantine the message (but deliver the original) |
In the event of a fault, quarantine the message and deliver the message in its original form. In this situation, a copy of the message is stored in the quarantine folder for later analysis, and the message is sent at whichever point it got to through processing. |
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If quarantine fails |
|
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Deliver the message anyway |
If a quarantine setting is selected but quarantine is not possible at the time of a fault, deliver the message anyway. |
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Stop the Microsoft Exchange Transport Service |
If a quarantine setting is selected but quarantine is not possible at the time of a fault, stop the Microsoft Exchange Transport Service so that all incoming and outgoing messages are stopped. To apply this setting, account credentials must be provided for a user with appropriate permissions to stop this service. |
|
Quarantine will fail if there are more than xx messages in the quarantine folder |
Use this option to specify a number of messages to be quarantined before quarantine fails and any 'if quarantine fails' actions come into force. |
|
Folder |
Use the browse button to select a folder in which quarantined messages are stored. |
Diagnostics
A diagnostics email is only used by Exclaimer support, in the event of a query. It contains information about particular emails, including system information, the email message before and after processing and a copy of the user's control file. This option should not be enabled unless you are asked to do so by Exclaimer support. Options are summarized below:
|
Option |
Summary |
|
Enable diagnostics |
Select this option to enable diagnostics. |
|
Diagnostic Recipients |
Use the browse button to select people who should receive the diagnostics email. |
|
Attachment Extension |
Some diagnostic information is sent as an attachment with the diagnostics email. This is a standard extension to apply to all attachments (this can be useful - for example - to stop diagnostic emails being blocked by anti-virus and anti-spam applications). |
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Match Sender |
The sender of the messages to be matched for diagnostics emails. |
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Match Subject |
The subject of the messages to be matched for diagnostics emails. |
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Match Recipients |
The recipient of messages to be matched for diagnostics emails. |
AD cache
To optimize performance, Auto Responder caches information from your Active Directory. Use AD cache options to determine how cached information is handled:
These options allow you to specify cache thresholds for different Active Directory elements as summarized below:
|
Option |
Summary |
|
User Data |
This data is used to populate fields that may be defined within templates. |
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Group Expansion |
This data is concerned with any nested groups - i.e. a group within another group. |
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Group Membership |
This data is concerned with a list of users and groups that belong to a group. |
The settings toolbar
When the settings tab is displayed, the settings toolbar contains the following options:
|
Toolbar Option |
Summary |
|
New > Auto Responder policy |
Launch the new auto responder wizard and choose from a number of scenarios to create a new policy. |
