How do I define a policy based upon a subject line trigger word?

It is sometimes useful to apply an automated response based upon a 'trigger word' in the subject line of emails. For example, you might wish to create a message redirection policy where emails which include a given word in the subject should be redirected to an alternative address.

To achieve this, you should define a policy where the conditions are set for subject contains specific words or phrases, as shown below:

Step 1: Select 'the subject contains specific words or phrases' option

Having selected this option, click the words or phrases link in the lower pane:

Using subject line trigger words

Step 2: Add required words and phrases

Enter as many words and phrases as required, using the add button to confirm each one. If you specify multiple words in a single line, they are treated as a phrase:

Using subject line trigger words

Step 3: Set options for words and phrases

Choose whether all or any words / phrases must be present to trigger the policy. Also choose whether or not to ignore case, and whether or not to remove trigger words / phrases:

Using subject line trigger words